API for raising and querying tickets in the Crout Control Center (CCC).

Getting Started

You’ll need an account set up in the CCC portal before you will be able to use these APIs.

Please note that all provisioning request (i.e. Connect/Disconnect Service, Change Service Name or Add/Remove Bar) will create a CCC ticket for each SIM card. The CCC ticket handles your request (i.e. activations) and sends them to the network. If you activate only one or a few SIM cards the processing of these tickets takes a few minutes, but if you activate larger amounts of SIM cards it can also take hours until all SIM cards and the according tickets are handled. If you send another API request for a SIM card which has already a pending ticket, you will receive the error message „Service Locked. Another ticket is processing. / error code:101“. In this case you should wait until the already pending ticket is successfully handled.
You can check the status of your open tickets in the upper right corner of your CCC Portal. You will find notifications or here as well, if you click on the bell icon:

Request Structure

Parameters

Each API Method will have its own parameters. Unless stated otherwise each request should also contain two elements:

{
"user": {
"username": "...",
"password": "..."
},
"service": {
"code": "...",
"cli": "...",
"sim": "..."
}
}

Params	Type	Required
user	object	true
user.username	string	true
user.password	string	true
service	object	true
service.code	string	At least one code or cli or sim
service.cli	string	At least one code or cli or sim
service.sim	string	At least one code or cli or sim

Endpoint for the API request: https://ctde.nina.zygo.net/api/v1/xxx

(substitute xxx by the individual Method, see below)

Method

The individual HTTP methods will be individually described in the following.

Description of individual HTTP methods:

1. Get Contracts

List the Contracts belonging to a Customer.

The „Get Contracts“ method is used to retrieve the Contract Codes used for a specific Customer Code.  The retrieved CODE value(s) returned from „Get Contracts“ is needed as the „contractCode“ attribute for the „Connect Service“ method.

NOTE: Usually there is only one contract existing for one customer.

Example “Get Contracts” Request

POST /v1/getContracts
{
"user": {
"username": "MarioG",
"password": "Stuttgart"
},
"customer": "1000000"
}

description of the parameters:

customer: The customer attribute should be populated with your Customer Account Number.  This is displayed next to your account in the Crout Control Centre (CCC) portal. 

Example “Get Contracts” Response (Success)

{
"ok": true,
"contracts": [
{
"CODE": "1000274",
"NAME": "MarioG18",
"ACTIVE_SERVICES": 217
},
{
"CODE": "1900274",
"NAME": "MarioG19",
"ACTIVE_SERVICES": 11
}
]
}

Example “Get Contracts” Response (Error)

{
"ok": false,
"errorCode": "209",
"errorMessage": "'customer' missing."
}

2. Connect Service

Raise a ticket to connect a new service.

NOTE: You have first to retrieve the „contractCode“ value using the „Get Contracts“ method before you can call the „Connect Service“ method. 

Parameters:

These are in addition to the standard parameters.

NOTE: The service block is not required here

Params	Type	Required
sim	string	true
name	string	true
contractCode	string	true
tariffCode	string	true
APNCodes	string	false

Example “Connect Service” Request

POST /v1/connectService
{
"user": {
"username": "MarioG",
"password": "Stuttgart"
},
"sim": "8910390000015161789",
"contractCode": "200035680",
"tariffCode": "TEASEU1000MB",
"APNCodes": "AS_APN_CROUT",
"name": "IMK Test"
}

description of the parameters:

sim: ICCID (SIM Number) that is to be activated

name: SIM Name (Service Username) for the SIM that is to be activated

contractCode: CODE value returned for the applicable customer account using the „Get Contracts“ method

tariffCode: The unique code for the product on which you wish to activate the SIM.  You can obtain a list of applicable values from the „Tariffs“ section of the „Selfcareable Products“ screen in the CCC portal.

APNCodes: The unique code for the APN(s) you wish to activate along with the SIM.  You can obtain a list of applicable values from the „APNs“ section of the „Selfcareable Products“ screen in the CCC portal.

Example “Connect Service” Response (Success)

{
"ok": true,
"ticket": {
"id": "1226",
"status": "Processing"
}
}

Example “Connect Service” Response (Error)

{
"ok": false,
"errorCode": "208",
"errorMessage": "'sim' missing."
}

3. Disconnect Service

Raise a ticket to disconnect an active service.

Parameters:

These are in addition to the standard parameters.

Params	Type	Required
newSIM	string	true

Example “Disconnect Service” Request

POST /v1/disconnectService
{
"user": {
"username": "MarioG",
"password": "Stuttgart"
},
"service":{
"cli": "07718123456"
}
}

description of the parameters:

cli: MSISDN of service that is to be deactivated.  You can pass „code“ (Service Code) or sim (ICCID) instead if you prefer, as detailed in „Request Structure“ section.

Example “Disconnect Service” Response (Success)

{
"ok": true,
"ticket": {
"id": "1227",
"status": "Processing"
}
}

Example “Disconnect Service” Response (Error)

{
"ok": false,
"errorCode": "302",
"errorMessage": "Service is not Active."
}

4. Change Service Name

Raise a ticket to change the name on an active service.

Parameters:

These are in addition to the standard parameters.

Params	Type	Required
newName	string	true

Example “Change Service Name” Request

POST /v1/changeServiceName
{
"user": {
"username": "MarioG",
"password": "Stuttgart"
},
"service":{
"cli": "07836123456"
},
"newName": "IMK Testing 2"
}

description of the parameters:

newName: The new Service Username for the SIM.  Max 50 characters in length.

cli: MSISDN of service that you wish to change the Service Username for.  You can pass „code“ (Service Code) or sim (ICCID) instead if you prefer, as detailed in „Request Structure“ section.

Example “Change Service Name” Response (Success)

{
"ok": true,
"ticket": {
"id": "1228",
"status": "Processing"
}
}

Example “Change Service Name” Response (Error)

{
"ok": false,
"errorCode": "205",
"errorMessage": "'newName' missing."
}

5. Add Bar

Raise a ticket to add a bar to a service.

NOTE: The „AS_SUS_MSISDN“ bar suspends the SIM at the network meaning that the full service will be blocked.

Parameters:

These are in addition to the standard parameters.

Params	Type	Required
barCode	string	true

Example “Add Bar” Request

POST /v1/addBar
{
"user": {
"username": "MarioG",
"password": "Stuttgart"
},
"service":{
"cli": "07831123456"
},
"barCode": "AS_SUS_MSISDN"
}

description of the parameters:

barCode: Bar code of „suspension“ bar to be added at the network.  Possible values: „AS_SUS_MSISDN“ (Suspend SIM).

cli: MSISDN of service that you wish to suspend at the network.  You can pass „code“ (Service Code) or sim (ICCID) instead if you prefer, as detailed in „Request Structure“ section.

Example “Add Bar” Response (Success)

{
"ok": true,
"ticket": {
"id": "1224",
"status": "Processing"
}
}

Example “Add Bar” Response (Error)

{
"code": "102",
"message": "You do not have permission to update this Bar (BF_002)",
"ok": false
}

6. Remove Bar

Raise a ticket to remove a bar from a service.

NOTE: Removing the „AS_SUS_MSISDN“ bar results in the resumption of full service at the network for the SIM.

Parameters:

These are in addition to the standard parameters.

Params	Type	Required
barCode	string	true

Example “Remove Bar” Request

POST /v1/removeBar
{
"user": {
"username": "MarioG",
"password": "Stuttgart"
},
"service":{
"cli": "07831123456"
},
"barCode": "AS_SUS_MSISDN"

description of the parameters:

barCode: Bar code of „suspension“ bar to be lifted at the network.  Possible values: „AS_SUS_MSISDN“ (Suspend SIM).

cli: MSISDN of service that you wish to resume full network services.  You can pass „code“ (Service Code) or sim (ICCID) instead if you prefer, as detailed in „Request Structure“ section.

Example “Remove Bar” Response (Success)

{
"ok": true,
"ticket": {
"id": "1225",
"status": "Processing"
}
}

Example “Remove Bar” Response (Error)

{
"ok": false,
"errorCode": "200",
"errorMessage": "'barCode' missing."
}

7. Query Service

Query the status of a service. This will return the status at the network where available.

Example “Query Service” Request

POST /v1/queryService
{
"user": {
"username": "MarioG",
"password": "Stuttgart"
},
"service":{
"cli": "07979123456"
}
}

description of the parameters:

cli: MSISDN of service that you wish to query at network.  You can pass „code“ (Service Code) or sim (ICCID) instead if you prefer, as detailed in „Request Structure“ section.

status_code return parameters:

„A“ (Active): The SIM is linked to a Service and the Service has been activated.
„B“ (Barred / Suspended): The Service has had a „Suspend“ bar applied to the SIM at the network.
„S“ (Switched Off): The Service has been disconnected in the billing system but has not yet had a final invoice
„C“ (Closed): The Service has been disconnected in the billing system and has had a final invoice

Example “Query Service” Response (Success)

{
"ok": true,
"service": {
"nina": {
"code": "5012345",
"name": "Marion Gomez",
"status_code": "A",
"cli": "07979123456",
"sim": "8944110011462295831",
"network": "AS",
"contract": "2001288",
"customer": "1023896"
}
}
}

Example “Query Service” Response (Error)

{
"ok": false,
"errorCode": "104",
"errorMessage": "'service' missing."
}

8. Change SIM (not supported yet)

Authentication

You can use your existing login credentials for the Zygo portal to access the API.

As detailed in the the Request Structure section you should pass your username/password in the user item on the request.

Response Structure

The response for each API Method will be detailed in the documentation for each individual API Method.

Generally there are two types of response:

Ticket Raised

Requesting something to happen on the system will generally result in a ticket being raised. This ticket will then be processed.

Details Returned

Requesting information from the system will result in that information, when it is available, being returned.

Error Response

When the request is not successful you will receive details of the error.

{
ok: false,
errorCode: '...',
errorMessage: '...'
}

Errors

Code	Message
000	Zygo portal undergoing maintenance.
001	Internal Error.
100	Authentication failed.
101	Service Locked. Another ticket is processing.
102	You do not have permission to update this Bar
103	You do not have permission to update this Bolt On
104	service missing.
105	You do not have premission to access this service.
200	barCode missing.
201	ticketType missing.
202	message missing.
203	file missing.
204	boltonCode missing.
205	newName missing.
206	contractCode missing.
207	templateCode missing.
208	newSIM missing.
208	sim missing.
209	customer missing.
300	sim invalid.
301	ticketType invalid.
302	Service is not Active.
400	Could not find Service.
401	Could not find Ticket
402	SIM not available to Customer
403	Could not find Contract
404	Could not find Template
405	Could not find APN